It's our priority to respond to every single question with care and accuracy. Typically, that means you'll hear from us within 2 business days. We'll do our best to get back to you with answers soon. Contact us at info@ppolab.com

FAQs

Returns

What is your return policy?

We stand behind our products and proudly offer a 40-Day Guarantee. If you are not satisfied with your www.ppolab.com purchase, you can return it for a refund to the original form of payment.

Contact us by email at info@ppolab.com and provide us with full name, reason for return, and your order number, purchased in the last 40 days. Your refund will process in approximately 2 to 3 weeks.

  • Please note, refunds are limited to three per customer per year, and to the first bottle of a given supplement (not repeat purchases of the same item).

Shipping

Our facility takes up to 2 days to process and from there, please allow 3-10 days to receive your shipment. While most orders ship sooner than that, we do our best to get your order processed and out the door as soon as possible.

40-Day Guarantee

What is your return policy?

We stand behind our products and proudly offer a 40-Day Guarantee. If you are not satisfied with your www.ppolab.com purchase, you can return it for a refund to the original form of payment.

Contact us by email at info@ppolab.com and provide us with full name, reason for return, and your order number, purchased in the last 40 days. Your refund will process in approximately 2 to 3 weeks.

  • Please note, refunds are limited to three per customer per year, and to the first bottle of a given supplement (not repeat purchases of the same item).

Promotions & Discounts

How do I apply a discount code?

Once your done shopping, click on the shopping bag icon at the top right corner of your screen, review the contents of your shopping bag and click "Check out". Enter your code in the field marked "Discount code" and click "Apply". Your discount will be deducted from the total.

Why is my discount code not working?

There are a couple different reasons why your discount code may not be working.

  • Are you trying to use more than one discount code? Only one discount code can be used at a time.
  • Are you trying to use the code on a subscribe and save or bundle? Subscriptions, promotions, and bundles are not eligible with codes since they are already discounted.
  • Are you trying to make a purchase on our site or a third-party site? Our codes are only valid at www.ppolab.com
  • Are you meeting all the requirements for the promotion?

If you have issues applying your coupon code, please contact us with screenshots of your shopping bag and error message at info@ppolab.com, Monday through Thursday.

PPO LAB Does Not Provide Medical Advice

The information contained in this Site, or provided at your request as a result of the completion of a questionnaire by you, is provided for informational purposes only. PPO LAB does not recommend any particular form of medical treatment or that persons manage their own health problems without the advice of a licensed health care practitioner. Information found or received through this Site should not be used in place of a visit with, call to, consultation or advice from a health care provider. If you suspect you have a medical problem, or should you have any health care related questions, please promptly call or see your health care practitioner.